Motorpoint Review

motorpoint-logo
Customer score
4.7/5

Based on over 10,925 reviews.

If you’re in the market for a new car, there aren’t many places online better than Motorpoint. Although not the most mainstream destination to buy a used car from in the UK, the brand is excellent, offering many great vehicles at wonderful prices.

With Motorpoint, you can search for a wide range of cars, electric vehicles and even vans, making them a good option to buy a family car or a work vehicle. In addition, Motorpoint is also a great destination to sell your car, and the service also offers finance options to help make buying a car more accessible. 

Although Motorpoint sells exclusively used cars, you can get a quality vehicle when you buy from them. This is because all of their cars are considered ‘nearly new’, meaning that no vehicle is older than four years old and has less than 30,000 miles on the clock. This means you can still get a cheaper, more modern used car with Motorpoint that may have yet to be available elsewhere. 

There’s a lot more to know about Motorpoint. This review is designed to help you uncover more about the brand and determine if it’s the right one for you.

Here at Car Adviser, we’ll look at what makes the service stand out, highlight any potential issues, and see what past customers have thought about the brand. 

We have many other reviews here on Car Adviser, as well as general guides about car maintenance and car buying that you may also find helpful.

In this guide

Who is Motorpoint?

Motorpoint is an automotive brand with a fairly long history in the industry, offering cars and finance plans for over twenty years. Starting in 1998, this business has always been one that has had the interests of UK motorists at heart and spreadhead initiatives such as the BBC’s Rip Off Britain campaign. 

Motorpoint’s entire aim is to make buying and selling cars online easy while also being a reliable brand too. They achieve this by only offering nearly new vehicles, meaning that their used cars are young and have yet to be used much at all. This ensures that all their customers end up with a great quality car. 

In addition to being nearly new, these cars and vans are also sold under warranty, meaning that if something was to go wrong with them, it’ll be easy for their customers to get things fixed. 

Motorpoint also boasts award-winning customer care, meaning you’ll be well looked after and managed by team members. 

Although Motorpoint is a platform where you can buy and sell cars online, the business also has a physical presence in various locations in the UK. in fact, they have multiple stores in their area of origin, Yorkshire, and currently have 19 locations within the UK. You’ll be able to buy your Motorpoint car in these locations.

How Does Motorpoint Work?

motorpoint-cars-page

Motorpoint follows a simple process for those looking to buy cars online. To start, you first need to enter details about the car you want. You can leave these broad and search for any make and any model, or you can focus on specific manufacturers, which is perfect for those who know what they’re looking for. 

Once you’ve searched for your ideal car, you’ll be able to browse their stock, reviewing your options based on the car’s warranty period, mileage, age, and specific model. Motorpoint will also display where the vehicle is located, which can be helpful for those looking to pick up the car themselves. 

Thankfully, if you’ve found a car that isn’t near your location, you can also get Motorpoint to deliver the vehicle to you. This isn’t available for every car, and it will also cost you a bit extra, but it’s a useful service to help you get your new car quicker. 

Displayed with each car is both the outright price of the car and the monthly price if you get a Hire Purchase finance plan. These values can help you decide if the car is within your budget. 

Motorpoint is a really good service to buy a car from because the information they provide is very detailed. Once you’ve selected an exciting car, you’ll be able to browse all its features, its body type, and other useful information that can help you make a decision.

As well as this, you can also look at details about the car’s performance and use a tailored finance calculator to work out exactly how much the car will cost. 

To actually buy something from Motorpoint, you’re going to need to create an account to send an offer. This can be a little annoying, but getting an account does mean that things are much more secure when buying your car. 

When you get a car from Motorpoint, the business also offers extra features to help you keep your vehicle protected and in good condition.

Although most Motorpoint cars come with the car’s original warranty, you can also get an Extended Warranty offered by Motorpoint that keeps your car protected well into the future. The Motorpoint Extended Warranty kicks in once the original warranty for your car expires and lasts for two whole years, allowing you to drive your nearly new vehicle with peace of mind. 

In addition, you can also get Williams Paint Protection, which keeps your paintwork looking great while protecting the bodywork from scuffs and other issues. To protect your investment further, you can also get Asset Protection if you finance your car, which will help ensure that your finance is paid off if your vehicle is ever written off

How does Motorpoint finance work?

Motorpoint car finance is pretty simple, and this is because the business only offers two of the most common types, Hire Purchase and Personal Contract Purchase. These differ enough to provide a good amount of options for customers; however, they’re both similar and are thus pretty to follow. 

When you get finance with Motorpoint, you’ll be able to spread the cost of the car over a few years and pay for the car monthly. These agreements come with 9.9% interest, meaning that you will pay more for the car at the end of the contract. 

A Personal Contract Purchase with Motorpoint means that you’re essentially loaning the car, meaning that once you finish your repayments, you’ll either give the car back or pay a balloon payment for you to own the car fully. When in a PCP, you must follow a few rules when using Motorpoint, with the main one being that you agree to a maximum milage limit. 

If you want to be able to own your car at the end of the repayment plan, then you can opt for a Hire Purchase. This is where you’re paying for the car to own it, and it means that you have no restrictions in terms of how much you can use it. 

Motorpoint has a lot of information about their finance plans, making them good resources to learn more about what to expect if you’re interested. 

How to sell your car on Motorpoint?

In addition to being a great place to buy nearly new cars, you can also use Motorpoint to sell your car too. 

This service is very simple and easy to follow and is very similar to other locations where you can sell your car. One of the first things you need to do is get an estimated valuation for your vehicle.

To do this, you need to enter your registration plate number so that the website can search for the critical details of your car. You will also need to enter your mileage so that an accurate quote can be given. After that, you’ll be given a quote and be able to sell your car instantly online. 

In addition to this, you also have the option to schedule a valuation at one of Motorpoint’s physical locations. This means that if you live near one of their dealerships, you’ll be able to get your car valued in person. 

When you sell your car with Motorpoint, there are no third-party fees that you need to pay. Instead, you’ll have a convenient and fast way to get money for your car, with many payments received within 60 minutes. This can make selling a car a very straight forward things to do, which is unlike what it’s been like in the past. 

Motorpoint Reviews

Here at Car Adviser, we’re firm believers that one of the best ways to figure out whether an online business is one you should use or not is to look at reviews completed by customers that used the business in the past.

Customer reviews are a great way to gain insight into what is being done well at a company, and they also let you know how happy past customers have been with the service. 

You shouldn’t ignore review scores when evaluating a website to buy used cars on, as these reviews can help you learn if a website can be trusted and if they live up to its branding.

Some businesses have great reputations due to their marketing and history in the industry, but their performance could be lacking.

Searching through reviews can help you obtain more specific details of a business and build a true-to-life expectation of the service. 

The best review website to use online is Trustpilot. This site has a lot of reviews, all written by verified reviewers. These reviews can rank a company between 1 to 5 stars, and all these scores are aggregated to create a definitive final score for each business.

Trustpilot is the most reputable review website online because they have a lot of security features to reduce the number of fake reviews, meaning that most reviews are legitimate and can be trusted. 

Here’s a more in-depth look at how Motorpoint reviews on Trustpilot to see if they’re one of the best car dealerships online and if you should consider using them yourself.

Motorpoint Reviews Score 

Motorpoint is a well-ranked business on Trustpilot and currently has a pretty good score of 4.7 out of 5. This means that Motorpoint can be considered an excellent business and is near perfect regarding how it’s treated and satisfies its customers.

Motorpoint obtained this score after around 11,000 individual reviews. This is a large sample size, meaning that the score can be trusted and is likely a fair reflection of how good Motorpoint is to use. 

A score of 4.7 makes Motorpoint one of the better places to buy a car online, as it outranks a lot of its competitors. When looking at the composition of the various reviews, you’ll see that 82% of people who have given scores have ranked Motorpoint 5 stars. As well as that, a further 9% of people have given the business 4 stars. This means that over 90% of people who have left a review for Motorpoint have been happy with the service they’ve received. 

When looking at the proportion of 1-star reviews, a measly 6% of reviewers gave the business this score, and only 1% of all reviews gave the business 2 stars. This means that a tiny portion of people was unhappy with the company, meaning that, for the most part, Motorpoint can be a business that you trust. 

Motorpoint Common Complaints 

Although there are a small portion of bad reviews on the website, it’s still worthwhile to look through them to see if there are any common issues that people are experiencing. Knowing about this can help prepare potential customers and let you know about their pitfalls. 

One potentially serious issue that has cropped up with Motorpoint is that some people have been charged twice when paying for a car. As you’re parting with large amounts of cash, this issue can be really substantial for many people.

Although these issues have been sorted out in the instances mentioned in the reviews, this is a known problem within Motorpoint when certain card providers are used, meaning that it’s something that has an increased likelihood of happening to you. 

Another complaint is that when you choose to have your car delivered to your home, sometimes that delivery can take a long time, with some people saying that the vehicle was delivered over a week after it was due. This can become a problem if you’ve already sold your current vehicle in anticipation of the new car, meaning that many people were left without a vehicle for an extended period. 

Finally, although it’s rare, some of the low-rated reviews also said that some cars could arrive with issues and damages. This is few and far between as each car is inspected and reviewed by the Motorpoint team before they’re sold.  

Motorpoint common Praises

There is a lot more positive feedback and reviews for Motorpoint than there are issues, and these praises should be looked at so that you know what good things you can expect from the company. 

When looking at the multiple Motorpoint positive reviews, you’ll find that many past customers are happy with numerous aspects of the service and the company. 

One common thing among the Motorpoint reviews is that many people were happy with the laidback nature of the salespeople when looking at their physical locations. This doesn’t mean that the sales team is lazy; it instead means that they’re not pushy and allow people to explore their options on their own time. 

The staff are helpful when customers need assistance, and they seem to live up to the award-winning customer service that does set this business apart from other online car dealerships. 

Other pieces of praise also highlight how the company offers really good prices on their cars and also offers good fees when buying vehicles from you. As well as this, many people also praise how easy the website is to use and how transparent the whole business is, as it makes things clear about all their features. 

Motorpoint Pros and Cons

When buying a car from a dealership online, you need to consider the various positives and negatives to help you ensure that the brand and the vehicles they offer are right for you.

Thankfully, it should be evident by now that Motorpoint is an online dealership with many benefits and positives that make it one of the best places to buy and sell a car online.

That said, there are some drawbacks that you should be aware of when considering this dealership.

Pros

Cons

motorpoint-logo
Customer score
4.7/5

Based on over 10,925 reviews.

Motorpoint Reviews FAQ

When buying or selling a car through Motorpoint, your offer is usually the final price. This means that unlike at other dealerships, you won't be able to haggle and negotiate for a different price. 

This can make getting a car more accessible, as it removes this often awkward step, although it does mean that you may not be able to get the best price for the vehicle. 

That said, if you can find the same car for cheaper online, Motorpoint will refund you the difference from their price, meaning that they're still one of the best places to buy and sell a car. 

Motorpoint only deals with nearly new cars, so their stock is smaller than other dealerships, and they acquire their cars differently. One common way the business gets its vehicles is that they bulk buy ex-lease fleet stock, which allows them to get them for a good price so that they can be sold to its customers for less. 

In addition, Motorpoint may also get their cars directly from manufacturers desperate to offlead overage stock. This is why many of their cars have very small mileage for their age. 

Not all the cars sold on Motorpoint are from the UK, as some are imported from elsewhere. Although this isn't an issue when buying the car, make sure it has UK specs; otherwise, you'll struggle to sell the car on once you're ready to move on from the vehicle. 

Motorpoint checks every car they look to sell and follows a detailed system and checklist to ensure that the car is safe to drive and performing well.

The mechanics of the car are looked over, with parts like the engine, tyres, brakes, and more getting looked at by a mechanic. The interior is also checked to ensure the seats are in good condition and that all the multimedia works as intended. 

The cars are also given a background check to ensure that they're not stolen or have been written off in the past. All of this helps ensure that customers of Motorpoint can buy cars with confidence. 

Motorpoint is a transparent business that does not charge any fees when you buy or sell a car. There is no middleman in the transaction, meaning you get to keep all the profit you make when selling a car with Motorpoint. 

The same is true when buying a car through Motorpoint, as you won't be charged any fees for the transaction. If you're using a finance plan, you will be paying extra for the car; however, this is because of interest and not because of any fees. 

If you're not collecting your car and are getting it sent to you, you may sometimes have to pay a fee for this service, but this will always be clear and obvious to you during the process.